Shipping policy
Shipping Rates:
- Free Expedited Shipping: We offer Free Expedited Shipping for all Canadian orders over $175.
- Competitive Rates based on weight and dimensions of product - Canada Post, UPS, Fedex, Canpar, etc.
- Order Processing Time: We are committed to dispatching your items as quickly as possible. Approximately 90% of our orders are shipped out within 1 business day.
- Same Day Shipping: To qualify for same-day shipping, orders must be placed before 2PM Eastern Standard Time (EST). Please note that same-day shipping is only applicable on weekdays.
- Complimentary Insurance: We understand the value of your purchases. As such, all orders come with $100 worth of complimentary insurance for your peace of mind.
Orders may take 1-3 business days to process before they are shipped depending on seasonality.
We'll send you email updates at just about every step of your order's journey. You can also track it by providing your order number and postal code.
High Value Orders Note: For security purposes, orders of higher value will have the "card left for pickup" option selected for their deliveries. We select this option as part of your shipment due to security concerns. You will receive a card in your mailbox from Canada Post which indicates that you must pick up your package at your nearest Canada Post Office.
Below are some delivery time estimations for orders within Canada!
|
Shipping Method
|
Processing Time
|
Delivery Time
|
|---|---|---|
| Regular | 1-3 business days | up to 10 business days |
|
Expedited
|
1-3 business days
|
up to 8 business days
|
|
Xpresspost
|
|
up to 3 business days
|
| Priority | 1-3 business days | up to 2 business days |
Please Note: International Orders may take longer to process than the standard 1-3 Business Days.
Shipping Insurance/Purchase Protection Policy
If you have purchased Shipping Insurance, please view the following page for more details:
Thank you for shopping with us. We are committed to ensuring your shopping experience is seamless and satisfactory. If you have any further questions or concerns about our shipping policy, please feel free to contact our customer service team.