Shipping Insurance Policy
Shipping Insurance
At Miraj Trading, we take great care in packaging every order to help ensure it arrives safely and in mint condition. For added peace of mind, we offer customers the option to purchase third-party Shipping Insurance during checkout.
Shipping Insurance is provided and administered by our insurance partner, not by Miraj Trading. Our role is to facilitate the claims process by collecting the required information, communicating with both the insurance provider and the shipping carrier, and submitting eligible claims on the customer's behalf.
Miraj Trading acts as the primary point of contact throughout the claims process. Customers will communicate directly with Miraj Trading, and we will handle all correspondence with both the insurance provider and the shipping courier whenever possible. This provides customers with a single point of contact throughout the claims process.
All claims are reviewed, investigated, approved, or denied solely by the insurance provider in accordance with the terms and conditions of the insurance policy.
Shipping Insurance protects eligible orders against loss, theft, or damage that occurs after the package has left Miraj Trading's facility and has been accepted by the shipping carrier.
Customers may choose to purchase or decline Shipping Insurance before completing their order. If Shipping Insurance is declined, Miraj Trading is not responsible for any loss, theft, or damage that occurs once the package has been accepted by the shipping carrier, except where required by applicable law.
Shipping Insurance Pricing
Shipping Insurance is optional and may be added during checkout.
The cost of Shipping Insurance is based on the subtotal value of your order (before taxes and shipping):
| Order Value | Insurance Cost |
|---|---|
| $0.01 – $100.00 | $3.00 + applicable taxes |
| $100.01 – $200.00 | $6.00 + applicable taxes |
| $200.01 – $300.00 | $9.00 + applicable taxes |
| $300.01 – $400.00 | $12.00 + applicable taxes |
| $400.01 – $500.00 | $15.00 + applicable taxes |
For orders over $500, the Shipping Insurance fee increases by $3.00 + applicable taxes for every additional $100 (or portion thereof) of the order value.
The applicable Shipping Insurance fee will automatically be calculated and displayed during checkout.
What Shipping Insurance Covers
If Shipping Insurance has been purchased, the insurance provider may approve one of the following remedies, at its sole discretion:
-Replacement of the affected product(s).
-Store credit.
-Refund.
Coverage may apply when a package is:
Lost in transit (as determined by the shipping carrier and insurance provider).Damaged during transit after leaving Miraj Trading's facility.
-Stolen, where covered under the insurance provider's policy and supported by the required documentation (such as a police report, carrier documentation, or any other documentation requested by the insurance provider).
All claims are subject to verification and approval by the insurance provider.
What Shipping Insurance Does Not Cover
Shipping Insurance does not cover:
-Incorrect shipping addresses provided by the customer.
-Packages marked as delivered but later lost or stolen after delivery, unless specifically covered by the insurance provider.
-Shipping delays caused by weather, customs processing, carrier disruptions, strikes, or other events outside of Miraj Trading's control.
-Damage resulting from misuse, improper handling, storage, or customer negligence after delivery.
-Products that have been opened, unsealed, or otherwise altered before the insurance claim has been reviewed.
-Manufacturer defects or packaging imperfections that existed prior to shipment.
Collector Condition Notice
Miraj Trading specializes in factory-sealed trading card games and collectible products. We understand that many customers purchase products for sealed collections, grading, or long-term investment, and that the condition of the factory seal is an important part of the product's value.
All sealed products are visually inspected before shipment and packaged in the condition in which they leave our facility.
Shipping Insurance is intended to cover damage that occurs during transit, including but not limited to:
-Crushed or severely dented sealed products.
-Water damage.
-Significant impacts that materially affect the condition or "collectibility" of the sealed product. Damage resulting from mishandling by the shipping carrier.
Shipping Insurance does not cover manufacturer or distributor defects that existed before the product was shipped from Miraj Trading.
Important Claim Requirements for Sealed Products
To preserve the integrity of collectible sealed products, all shipping damage claims must meet the following requirements:
The product must remain completely factory sealed. Do not remove or repair damaged shrink wrap. Do not open the product before your claim has been reviewed. Keep all original shipping materials until the claim has been completed.
Customers must provide clear photographs of:
-The outside of the shipping box (all sides).
-The shipping label.
-Any visible damage to the shipping box.
-The internal packaging materials.
-The sealed product exactly as it arrived.
-All visible damage, including tears in the shrink wrap, dents, crushed corners, or water damage.
Any product that has been opened, had its factory seal broken, or otherwise altered after delivery may not be eligible for a shipping damage claim, as neither Miraj Trading nor the insurance provider can verify whether the damage occurred during transit.
The insurance provider, not Miraj Trading, reserves the right to approve or deny any claim based on the documentation provided and the terms of the insurance policy.
Filing a Claim
If your insured shipment is lost, stolen, or arrives damaged, please contact Miraj Trading as soon as possible so we can begin the claims process.
Please email support@mirajtrading.com using the same email address that was used to place the order with the subject line:
Order #12345 – Shipping Insurance Claim
Please include:
-Your order number.
-Your full name.
-A description of the issue.
-Clear photographs of the shipping box, shipping label, packaging materials, and damaged product(s).
-Any additional information requested by Miraj Trading, the shipping carrier, or the insurance provider.
Claims must be submitted within 7 days of the delivery date. Claims submitted after this period may not be eligible for coverage.
Once your claim has been received, Miraj Trading will:
-Review the submitted documentation. Communicate with the shipping carrier as required. Submit all required documentation to the insurance provider. Act as the intermediary between the customer, the shipping carrier, and the insurance provider.
-Keep the customer informed of updates received throughout the claims process.
The insurance provider may request additional information before making a final determination.
Claim Review Timeline
Once all required documentation has been received and submitted, the insurance provider will begin reviewing the claim.
Claims may take up to 60 days to be reviewed and for a final determination to be made. The review timeline may vary depending on the complexity of the claim, the shipping carrier's investigation, and whether additional information or documentation is required.
Please note that the review period begins only after all required documentation has been received by Miraj Trading and submitted to the insurance provider.
During this time, Miraj Trading will continue to act as the intermediary between the customer, the shipping carrier, and the insurance provider. We will provide updates whenever they become available; however, we cannot expedite or influence the insurance provider's review process or final decision.
Reorders
If a claim is approved and the insurance provider elects to replace the items, the insurance provider will reorder the approved products based on current inventory availability.
-Products that are in stock will be reordered.
-Products that are no longer available or are out of stock will be refunded by the insurance provider in accordance with the terms of the policy.
-The insurance provider will cover the full cost of approved replacement orders, including the product cost, shipping charges, applicable taxes, Shipping Insurance, and any other applicable checkout fees.
Lost Packages
A package is not considered lost simply because it is delayed.
The insurance provider and shipping carrier may require a waiting period while the carrier completes its investigation before a claim can be approved.
Damaged Packages
Please inspect your shipment immediately upon delivery.
If your shipment arrives damaged:
-
Keep the original shipping box and all packaging materials.
-
Do not open any damaged sealed product.
-
Take clear photographs of the package and its contents exactly as received.
-
Contact Miraj Trading as soon as possible with your order number and supporting photographs.
Failure to follow these requirements or opening a damaged sealed product before the claim has been reviewed may result in the insurance provider denying the claim.
Chargebacks and Payment Disputes
If, at any time during the claims process, the customer initiates a chargeback, payment dispute, reconciliation request, or any similar claim through their credit card issuer, payment provider, financial institution, or any third-party dispute resolution service, the Shipping Insurance claim will be considered null and void, and the claims process will immediately cease.
Once a payment dispute has been initiated, Miraj Trading and the insurance provider will no longer continue processing the Shipping Insurance claim.
Miraj Trading's Role
Miraj Trading is not an insurance company and does not underwrite, administer, or make decisions regarding Shipping Insurance claims.
Our role is limited to:
-Offering optional Shipping Insurance during checkout.
-Assisting customers in gathering the required documentation.
-Handling all correspondence with the shipping carrier related to the claim.
-Handling all correspondence with the insurance provider on the customer's behalf.
-Submitting eligible claims to the insurance provider.
-Keeping customers informed throughout the claims process.
Customers are not required to contact the shipping carrier or the insurance provider directly unless specifically requested.
The insurance provider is solely responsible for:
-Investigating claims. Requesting additional documentation. Determining claim eligibility. Approving or denying claims.
-Determining any reimbursement, replacement, store credit, or refund.
Miraj Trading cannot approve, deny, or alter the outcome of any insurance claim.
Orders Without Shipping Insurance
Shipping Insurance is optional and may be declined during checkout.
By declining Shipping Insurance, the customer acknowledges and accepts all risk of loss, theft, or damage occurring after the shipment has been accepted by the shipping carrier and has left Miraj Trading's facility.
Once the package has been transferred to the shipping carrier, Miraj Trading is not responsible for carrier-related loss, theft, or damage affecting uninsured shipments, except where required by applicable law.
Although we will make reasonable efforts to assist by providing tracking information and communicating with the shipping carrier, Miraj Trading cannot provide reimbursement, replacement, or compensation for uninsured shipments.
Carrier Responsibility
Delivery estimates are provided by the shipping carrier and are not guaranteed.
Miraj Trading is not responsible for shipping delays, missed delivery attempts, weather-related interruptions, customs processing, labour disputes, or any other circumstances beyond our control.
Signature Confirmation
Certain high-value orders may require a signature upon delivery. This requirement is determined at Miraj Trading's discretion to help protect both the customer and our business.
Fraud Prevention
Miraj Trading and the insurance provider reserve the right to investigate all Shipping Insurance claims.
False, misleading, or fraudulent claims, including altered photographs, intentionally damaged products, or any attempt to obtain compensation through deceptive means, may result in denial of the claim, cancellation of future orders, and refusal of future service.
Policy Updates
Miraj Trading reserves the right to modify this Shipping Insurance Policy at any time without prior notice.
The version of this policy published on our website at the time the order is placed will apply to that purchase.
If you have any questions regarding Shipping Insurance or need assistance with a claim, please contact our customer support team before placing your order.