Key Points:
- Pre-order items require full payment at the time of purchase to secure your order.
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Cancellation of Pre-Orders will incur a 10% processing fee.
(No cancellation of pre-orders 2 weeks prior to release date.)
- Please note that any items that are ordered together with the Pre-Order items will be put on hold and shipped together after the release date.
Orders that contain pre-order products are subject to our pre-order policy. Pre-order items are subject to this policy no matter which sales channel the order is placed with.
By placing an order for pre-order items you agree to the following terms and conditions:
Full Deposit Requirement:
Pre-order items require full payment at the time of purchase to secure your order. If you select the "pay in-store" option for pre-order items, you must complete payment either in-store or online within three (3) business days. Failure to do so may result in the cancellation of your pre-order.
Availability and Allocation:
Pre-ordered items are subject to manufacturer allocations, supply constraints, and market conditions. While we make every effort to fulfill your pre-order, we cannot guarantee availability. In rare cases, manufacturers may delay, reduce, or cancel the release of certain products.
Cancellations and Refunds:
If a pre-order cannot be fulfilled due to circumstances beyond our control, such as manufacturer cancellation or allocation shortfalls, we will notify you promptly and issue a full refund of your payment. In such cases, no pre-order cancellation fees will apply.
Modification or Cancellation by Customer:
Requests to modify or cancel a pre-order by the customer are subject to approval and may incur a 10% cancellation fee, which will be disclosed at the time of the request. Refunds for approved cancellations will be processed in accordance with our refund policy.
Limitation of Liability:
We are not liable for delays, cancellations, or changes in product availability caused by manufacturers, distributors, or other third parties. Our sole obligation in such instances is to provide a refund for the affected pre-order.
By placing a pre-order, you acknowledge that you have read, understood, and agreed to these terms and conditions.
Please note that any items that are ordered together with the Pre-Order items will be put on hold and shipped together after the release date.
Our full terms and conditions can be found here
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